Your privacy matters to us. We're committed to keeping your data safe.
Look, we get it - nobody really enjoys reading privacy policies. But here at Drakarion At Spire, we actually care about your personal info and wanna be straight with you about what we do with it. This policy explains how we collect, use, and protect your data when you stay with us or even just browse our website. We're based in Vancouver, BC, Canada, so we follow all the Canadian privacy laws including PIPEDA. If something's unclear or you've got questions, just give us a shout.
Processing your reservations, managing check-ins and check-outs, providing room service, spa treatments, and basically making sure everything you booked actually happens. We'll also send you confirmation emails and any important updates about your stay.
Handling your payments securely, issuing invoices, processing refunds when needed, and keeping financial records as required by law. We work with trusted payment processors who follow strict security standards.
Sending you special offers, updates about new amenities, and seasonal promotions - but only if you've said it's cool. You can opt out anytime, no hard feelings. We might also personalize your experience based on your past preferences.
Analyzing trends to improve our services, understanding what guests love and what needs work, training our staff better, and generally making Drakarion At Spire an even better place to stay.
Request a copy of what personal info we have about you.
Update or fix any inaccurate data we have on file.
Ask us to delete your info, though we might need to keep some records for legal reasons.
Unsubscribe from promotional emails anytime with one click.
Get your data in a format you can use elsewhere.
Tell us if you don't want us using your data for certain purposes.
To exercise any of these rights, just email us at reservations@drakarionatspire.info or call (604) 555-8742. We'll get back to you within 30 days.
We take security seriously here at Drakarion At Spire. Our systems use industry-standard encryption, secure servers, firewalls, and regular security audits. All our staff are trained on data protection, and access to your info is limited to those who actually need it for their job. Payment card data is handled through PCI-DSS compliant processors, so we don't even store your full card details on our systems. That said, no system is 100% hack-proof, so while we do our best to protect your data, we can't guarantee absolute security. If there's ever a data breach, we'll notify you and the relevant authorities as required by law.
Our website and services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're a parent and think we've somehow collected your child's data, please reach out to us immediately and we'll delete it. For guests under 18, we'll need parental consent before collecting any personal info.
We might update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you've got an account with us or you're subscribed to our emails, we'll also send you a heads-up about major changes. It's a good idea to check back occasionally to stay informed.
Got questions or concerns about how we handle your privacy? Don't hesitate to get in touch. We're pretty good at explaining things in plain English.
Mailing Address:
1888 Spire Boulevard, Vancouver, BC V6G 3E2, Canada